Frequently Asked Technical Questions

The following is a list of the most frequently asked technical support questions. Please click on a question to read the solution.

I want to be sure I can view the webcast, how can I test my computer system?
What are the minimum System Requirements for the webcast?
I am not hearing any audio, how do I fix the problem?
I don't have the right media player installed. How do I download it?
I am on a slow connection and currently experiencing trouble with the webcast. What can I do about it?
What do I do if after I click to launch the webcast, I get a blank window or nothing happens?
I get to the player, but I can't seem to get any audio or video on the player, what can I do?
I have technical related issues, who should I contact?
I am having network connectivity or firewall issues. Whom should I contact?
I missed the event, how can I view it?
My machine is set to 800x600 resolution, is this a problem?
How do I log in to the webcast?
Why am I having trouble logging in?
Do I need JavaScript enabled in order to view the webcast?
I am running my resolution at 800x600 on a projector and the Windows Task Bar is obscuring the bottom of the webcast, what can I do?

1. I want to be sure I can view the webcast, how can I test my computer system?

Run the System Test check

2. What are the minimum System Requirements for the webcast?

Windows:

Windows 2000 or XP
Internet Explorer 5.0 or higher
Windows Media Player 9.0 or higher
JavaScript Enabled

Macintosh:

OS X 10.2+
Safari 2+
Firefox 2+
Flash Player
JavaScript Enabled

3. I am not hearing any audio, how do I fix the problem?

First, do you have an audio card installed?
Second, check your "volume" settings in the Sounds area of your Control Panel and make sure they are high enough, and not muted in any way.
Third, make sure that your speakers are plugged in and turned on.

4. I don't have the right media player installed. How do I download it?

You can download Windows Media Player from Microsoft's Site. If you are still having issues you may want to contact your MIS/technical support group.

You can download Flash Player from Adobe's Site. If you are still having issues you may want to contact your MIS/technical support group.

5. I am on a slow connection and currently experiencing trouble with the webcast. What can I do about it?

You can try using a lower bandwidth connection by clicking on the 100k or 150k link instead of the 300k or 500k.

If you are still having trouble such as video and audio buffering, pausing, or breaking up, you may not have an adequate internet connection for this webcast.

6. What do I do if after I click to launch the webcast, I get a blank window or nothing happens?

Make sure you're not running any pop-up blockers on your browser. If you are, then you should either allow pop-ups on the page or turn off the pop-up blocker while viewing the webcast.
Make sure you are using a supported browser (for Windows: Internet Explorer 5.0+;).

7. I get to the player, but I can't seem to get any audio or video on the player, what can I do?

Check your security settings in Internet Explorer. Open Internet Explorer and go to Tools/Internet Options. Go to the Security tab. Make sure that security is medium (default) or lower. If security is "custom" then make sure that download/run signed ActiveX components is either "enabled" or "prompted". Also, under the advanced tab, check under the "Multimedia" header and make sure that "play sounds/videos in web pages" is checked.
Check your Windows Media Player settings. Inside of Windows Media Player, go to Tools/Options/Network and make sure that "http" and "multicast" have a check next to them. Also, check the "player tab" and make sure that a check is next to "download codecs automatically."
If nothing seems to be working, make sure you can view embedded, streaming media from another site such as http://www.msnbc.com.

8. I have technical related issues, who should I contact?

First you should run the System Test.
Second, you should contact your MIS or technical support group and consult with them.
Only during the live webcast can you contact our Technical Support Live Chat

9. I am having network connectivity or firewall issues. Whom should I contact?

If you are having network connectivity problems, such as Firewall issues you should contact your MIS department to help diagnose and fix the problem you are experiencing.

10. I missed the event, how can I view it?

Within a few business days after the webcast, an archived version will be available on this site. Please check back.

11. My machine is set to 800x600 resolution, is this a problem?

The optimal resolution for viewing the webcast is 1024x768. Please set your screen to this resolution if you are currently at 800x600.

12. How do I log in to the webcast?

The links to access the webcast will become available 15 minutes prior to the event. Please check back later.

13. Why am I having trouble logging in?

If you have cookies turned off you will experience issues when logging into the system. Please turn your cookies ON in order to access the webcast.

14. Do I need JavaScript enabled in order to view the webcast?

Yes, you will need JavaScript enabled in order to view the webcast.
Test to see if you have JavaScript.

15. I am running my resolution at 800x600 on a projector and the Windows Task Bar is obscuring the bottom of the webcast, what can I do?

You can temporarily hide your taskbar from view in Windows. You may also select the taskbar and resize it.